Frequently Asked Questions
What types of tours does The Expat Tours offer?
We specialize in private and small group tours in Paris, London, New York, and Rome. Our tours are curated to offer a personalized experience, ensuring that you get the most out of your visit.
Are the tours guided?
Yes, all our tours are led by knowledgeable and experienced local guides who are passionate about sharing the best of their cities with you. They will provide insightful commentary, answer your questions, and ensure you have a memorable experience.
How do I book a tour with TET?
You can book a tour with The Expat Tours by visiting our website, emailing us, or calling us. We will provide you with all the information you need and guide you through the booking process.
What happens in case of bad weather?
Our tours run rain or shine, so we recommend checking the weather forecast before your tour and dressing appropriately. In case of extreme weather conditions or unforeseen circumstances, we'll notify you if any changes to the tour schedule are necessary.
What languages do the Tour guides speak?
Our tour guides are skilled in multiple languages, offering tours in English, French, Italian, Spanish, German, and other languages upon request. When booking your tour, you will find the available languages clearly stated.
If you have a specific language request for a private tour, please contact our customer service team, and we will do our utmost to accommodate your needs.
Do you offer private tours for groups or families?
Yes, we offer private tours for groups and families. If you have a specific itinerary or want a more personalized experience, please contact us to discuss your preferences, and we'll tailor a private tour to suit your needs.
What is the cancellation policy?
Our cancellation policy varies depending on the type of tour and the time of cancellation. This information is linked at the bottom of our pages.
Can I rebook my tour?
It depends on the tour and how long before you contact us to rebook your tour. Please use contact form or contact us by telephone if you want to rebook.
I cannot find my guide, what should I do?
If you are unable to locate your tour guide at the designated meeting point, please remain calm and stay in the area. First, check your confirmation email or booking details to ensure you are at the correct meeting location and have arrived at the specified time. If you still cannot find your guide, please contact our customer service team immediately.
+33 1 59 06 94 76
contact@theexpattours.com
Are your tours suitable for children?
Yes, many of our tours are suitable for children. However, some tours may have age restrictions or physical requirements. Please check the tour description or contact us for more information.
Do I need to bring any specific items for the tours?
We recommend bringing comfortable walking shoes, a refillable water bottle, and weather-appropriate clothing. Additionally, a camera to capture the beautiful moments and some local currency for any optional purchases during the tour is advisable.
Do I get a refund if I missed a tour?
Unfortunately, we are unable to offer refunds for missed tours. Our tours operate on a scheduled basis with limited capacity, and your reservation secures a spot that cannot be filled at short notice. However, we understand that unexpected circumstances can arise. If you anticipate missing your tour, please contact our customer service team as soon as possible. Depending on availability and the circumstances of your situation, we may be able to reschedule your tour for a later date or provide credit towards a future booking. We encourage all guests to review our cancellation policy prior to booking and to communicate any concerns or changes to their plans in a timely manner.
Do I have to stay for the entire tour duration?
While we highly recommend experiencing the full duration of our tours to get the most out of your visit, we understand that circumstances may arise that require you to leave early. Guests are not obligated to stay for the entire tour duration; however, please inform your tour guide if you plan to leave early. Keep in mind that departing early may impact your overall experience, as you may miss out on key highlights or important information shared during the tour. Additionally, we are unable to offer partial refunds for guests who choose to leave early. We encourage all guests to plan their schedules accordingly to ensure they can fully enjoy the tour experience.
Do you offer transportation during the tours?
Yes, transportation options vary depending on the tour and destination. We may utilize comfortable vehicles, public transportation, or walking tours, depending on the itinerary. Rest assured, we always choose the most convenient and efficient mode of transportation for your comfort.
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Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts. Separated they live in Bookmarksgrove right at the coast
What safety measures are in place during the tours, especially considering current global health concerns?
The safety and well-being of our guests are our top priorities. We adhere to all local health guidelines and regulations in each destination. Our tours are conducted in small groups to facilitate social distancing, and our guides undergo regular health screenings. Additionally, we provide hand sanitizing stations and ensure that all equipment and vehicles are thoroughly cleaned and sanitized between tours.
What is the maximum group size for your tours?
We specialize in private and small group tours, ensuring an intimate and personalized experience for our guests. Our maximum group size varies depending on the destination and tour type, but we always prioritize quality over quantity.
Can I customize my tour itinerary?
Absolutely! We understand that each traveller has unique preferences and interests. You can work with our team to customize your itinerary, including specific attractions, dining experiences, and activities tailored to your tastes.
