Frequently Asked Questions
We believe travel should be simple, inspiring, and deeply human. Here you’ll find answers to the most common questions about how we design, book, and support your journeys. If you don’t see what you’re looking for, our team is just a message away.
About The Expat Tours
What makes The Expat Tours different?
We blend authentic cultural connection with comfort and care, led by local experts who know their destinations inside out.
Do I need to be an expat to join?
Not at all. Our experiences are for anyone who values meaningful travel and connection.
Where do you operate?
Europe — France, Italy, Spain, Greece, and the UK.
Africa — Morocco, Egypt, Tanzania (Zanzibar), South Africa, and Benin.
Experiences
Can I customize my experience?
Yes. From family holidays to romantic escapes, our team crafts each itinerary to your preferences.
What types of experiences do you offer?
We offer two main types:
- Travel Packages — multi-day journeys with accommodation, transport, and immersive local activities.
- Signature Tours — curated city experiences in Paris, Rome, London, and Barcelona.
What kind of traveler are your trips for?
We design experiences for couples, families, solo travelers, friends, and corporate teams.
Planning & Booking
How do I book?
Simply explore our destinations or experiences, choose what you love, and book directly online through our secure Bókun system.
Can I talk to someone before I book?
Yes — our travel experts are available to help you choose or tailor your trip.
Do you book flights or visas?
We don’t book flights, but we’ll recommend the best options and assist with visa guidance.
Do you handle group bookings?
Yes. From company retreats to family reunions, we organize group travel of all sizes.
Pricing & Payment
Is pricing transparent?
Completely. No hidden costs — each itinerary lists exactly what’s included.
Do I have to pay upfront?
Short tours require full payment at booking. Travel packages may allow a deposit with balance due before departure.
Which payment methods do you accept?
All major credit/debit cards via secure checkout.
Cancellations & Changes
What if I cancel?
Each trip lists its own cancellation terms. Most allow free cancellation within a set timeframe.
Can I reschedule?
Yes, we’ll adjust your dates where possible, depending on availability.
What if The Expat Tours cancels?
You’ll receive a full refund, travel credit, or new travel date — your choice.
Before You Travel
Is travel insurance required?
Yes, we strongly recommend it for peace of mind.
Are airport transfers included?
Most packages include arrival and departure transfers; it’s listed on each product page.
Can you accommodate dietary or accessibility needs?
Absolutely. Let us know during booking, and we’ll make the necessary arrangements.
During Your Trip
Who leads my tour?
Experienced local guides who bring their culture and community to life.
Are tours multilingual?
Many of them are — details appear on each tour page.
What if I have an issue while traveling?
Our 24/7 support team is just a call or message away.
After Your Trip
Do you collect feedback?
Yes — your input shapes every future journey.
Can I request the same guide again?
Of course! Many travelers return to explore new destinations with familiar faces.
Do you have a loyalty program?
We’re working on one — coming soon for our returning travelers.